Refund Policy
Last updated: November 2026
QuoteCaptain is a monthly subscription. This policy explains when fees are refunded.
Monthly subscription fees
Plans are paid monthly in advance and you can cancel at any time. When you cancel, your plan keeps running until the end of the month you have paid for. We do not refund the unused part of a month that has already been paid.
Setup fee
The one-off setup fee covers creating your account, your dashboard and your enquiry address, and setting up any add-ons such as the AI receptionist. Once that work has been done the setup fee is generally not refundable.
When we will refund
We will refund a payment where:
- you were charged in error or charged twice
- we were unable to provide the service you paid for and could not fix the problem within a reasonable time
- you are entitled to a refund under the Australian Consumer Law
Usage charges
Charges for usage above your plan’s allowance, such as extra enquiries, receptionist calls or text messages, are for services already used and are generally not refundable.
Third-party services
Fees you pay directly to other providers are covered by those providers’ own refund policies and are not controlled by us.
Your consumer rights
Nothing in this policy excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or other applicable laws. Where you are entitled to a refund or another remedy under those laws, that right applies regardless of this policy.
How to ask for a refund
Contact us with your business name, the date of the payment and the reason for your request. We may ask for more information so we can look into it.
How refunds are paid
Approved refunds are paid back to the original payment method. How long that takes depends on your payment provider and bank.
Chargebacks and payment disputes
Please contact us before starting a chargeback or payment dispute so we have the chance to look into it and put it right. This does not limit any rights you have under consumer protection or payment laws.
Changes to this policy
We may update this policy from time to time. The latest version published on this website applies to payments made after it is published.
Contact
QuoteCaptain is a product of 1st Line Digital Pty Ltd
ABN: 81 101 196 258
Contact: quotecaptain.com.au/contact