QuoteCaptain
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Terms & Conditions

Last updated: November 2026

1. About these terms

QuoteCaptain is a product of 1st Line Digital Pty Ltd (ABN 81 101 196 258) (“we”, “our”, “us”). These Terms & Conditions apply when you use this website or subscribe to QuoteCaptain. By signing up or using the service you agree to them. If you do not agree, please do not use the service.

2. The service

QuoteCaptain turns a customer enquiry into a priced draft estimate for your business. Enquiries can arrive by email, from a form on your website, or by phone through the optional AI receptionist. You review each draft, send it, and your customer accepts or declines online.

The features available to you depend on your plan and any add-ons, as described on our pricing page.

3. Your account

  • You must give us accurate business and contact details and keep them up to date.
  • Your dashboard opens from a private link. Anyone who has the link can open your dashboard, so keep it private and share it only with people you trust.
  • You are responsible for what is done through your account.

4. Estimates and artificial intelligence

Draft estimates are prepared with the help of artificial intelligence and automated price and vehicle lookups. They can contain mistakes, including wrong parts, prices, labour times or vehicle details.

  • Nothing is sent to your customer until you approve it. You must check every estimate before you send it.
  • You are responsible for the estimates you send, the prices you charge and the work you carry out.
  • Any agreement formed when a customer accepts an estimate is between you and your customer. We are not a party to it.
  • Diagnostics and Service Schedules are aids only. Always check them against the manufacturer’s information and your own professional judgement.

5. AI receptionist and text messages

  • Calls to the AI receptionist are answered by an automated system. It may mishear or misunderstand a caller, and it is not suitable for emergencies.
  • You are responsible for meeting any legal requirements that apply to your business when calls are answered or text messages are sent on your behalf, including having your customers’ consent to contact them.

6. Your customers’ information

You are responsible for having the right to give us your customers’ information so the service can work. We handle that information on your behalf as described in our Privacy Policy.

7. Plans, fees and payment

  • Plans are billed monthly in advance through our payment provider, Stripe.
  • A one-off setup fee applies when you join, unless an offer says otherwise.
  • Current prices are shown on our pricing page and at checkout.
  • We may change prices from time to time and will give you reasonable notice by email before a change applies to you.

8. Included usage

Each plan includes a monthly allowance of enquiries and, where they are part of the plan, receptionist calls and text messages. Rates for usage above the allowance are published on our pricing page. We will contact you before charging for usage above your allowance.

9. Failed payments

If a payment fails we will let you know by email. Your account keeps working for a short grace period (currently 7 days) so you can fix it. If payment is still outstanding after that, your account is suspended and your enquiry address stops receiving enquiries until payment is made.

10. Cancelling

  • Plans are month to month. There is no lock-in contract and you can cancel at any time.
  • When you cancel, your plan runs to the end of the month you have already paid for, then stops.
  • Refunds are covered by our Refund Policy.
  • If you would like a copy of your estimate records, contact us when you cancel.

11. Third-party services

QuoteCaptain relies on services run by other companies, including providers of hosting, email routing, payments, artificial intelligence, voice, text messaging and vehicle information. We are not responsible for outages, changes or errors in those services, although we will work to restore the service as quickly as we reasonably can.

12. Availability

We aim to keep QuoteCaptain available at all times but do not promise that it will be uninterrupted or free of errors. We may carry out maintenance or make changes to the service.

13. Acceptable use

You must not use QuoteCaptain for anything unlawful, to send spam or misleading messages, to interfere with the service or other users, or to try to gain access to accounts or data that are not yours.

14. Intellectual property

QuoteCaptain, including its software, design, wording and branding, belongs to 1st Line Digital Pty Ltd. Your business information and your customers’ information remain yours. See our Intellectual Property Notice.

15. Liability

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or other laws that cannot be excluded.

To the extent the law allows, we are not liable for loss of profit, loss of business, or loss arising from an estimate you sent, a price you quoted or work you performed. Where our liability can be limited, it is limited to supplying the service again or paying the cost of having it supplied again.

16. Changes to these terms

We may update these terms from time to time. The latest version published on this website applies from the date it is published.

17. Governing law

These terms are governed by the laws of Queensland, Australia, and any dispute is subject to the courts of Queensland.

18. Contact

QuoteCaptain is a product of 1st Line Digital Pty Ltd
ABN: 81 101 196 258
Contact: quotecaptain.com.au/contact