QuoteCaptain
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Privacy Policy

Website: quotecaptain.com.au
Business: QuoteCaptain is a product of 1st Line Digital Pty Ltd
ABN: 81 101 196 258
Last updated: November 2026

1. Overview

QuoteCaptain is a product of 1st Line Digital Pty Ltd (“we”, “us” or “our”). We respect your privacy and handle personal information in line with the Australian Privacy Principles. This policy explains what we collect, why, and what we do with it.

2. Whose information we handle

  • Our customers: the trade businesses that subscribe to QuoteCaptain, and people who contact us or book a demo.
  • Our customers’ customers: people who contact a business that uses QuoteCaptain. We handle their information on behalf of that business so it can prepare and send them an estimate.
  • Website visitors.

3. Information we collect

From businesses that use QuoteCaptain: name, business name, email address, phone number, trade, pricing settings, and subscription and payment status. Card details are handled by our payment provider, Stripe. We do not store card numbers.

About a business’s customers: name, email address, phone number, the details of their enquiry, vehicle details such as registration, make and model, or property and job details, the estimate prepared for them, whether they accepted or declined, booking requests, and the content of text messages sent to them. Where the AI receptionist is used, we also handle what the caller says during the call.

From website visitors: information you enter in forms, and technical information such as cookies and pages visited.

4. How we collect information

We collect information when you sign up, fill in a form, email us, or use the service. Information about a business’s customers reaches us when that customer emails or calls the business through QuoteCaptain, or when the business enters it.

5. How we use personal information

  • to provide QuoteCaptain: read enquiries, prepare draft estimates, send estimates, reminders and booking confirmations, and show them in the business’s dashboard
  • to set up and manage accounts and billing
  • to provide support and fix problems
  • to measure usage and improve the service
  • to meet our legal obligations

We do not sell personal information.

6. Artificial intelligence

QuoteCaptain uses artificial intelligence services to read enquiries, draft estimates and, where the receptionist is used, to answer phone calls. The content of an enquiry or call is sent to those services so they can do this.

7. Who we share information with

We share information with service providers that help us run QuoteCaptain, only as needed for that purpose. These include providers of:

  • cloud storage, spreadsheets and email
  • automation and email routing
  • payments
  • artificial intelligence and voice
  • text messaging
  • vehicle registration lookups
  • website hosting and analytics

We may also disclose information where the law requires it.

8. Information sent overseas

Some of our service providers are located, or store information, outside Australia, including in the United States. By using QuoteCaptain you understand that information may be handled overseas by those providers.

9. Businesses that use QuoteCaptain

Each business that uses QuoteCaptain is responsible for its own privacy obligations to its customers. If you are a customer of one of those businesses and have a question about your information, please contact that business first. We will help them respond.

10. Cookies and website analytics

Our website may use cookies and analytics tools to understand how the site is used. You can control cookies through your browser settings.

11. Direct marketing

We may email our customers and people who have contacted us about QuoteCaptain. You can opt out at any time by using the unsubscribe link or contacting us. We do not use a business’s customers’ details for our own marketing.

12. Security

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. Each business’s dashboard opens from a private link. No system is completely secure, so we cannot guarantee absolute security.

13. How long we keep information

We keep personal information for as long as it is needed to provide the service or to meet legal requirements. When an account is closed, the business can ask us for a copy of its records or ask us to delete them.

14. Access and correction

You can ask to see the personal information we hold about you or ask us to correct it. Contact us and we will respond within a reasonable time.

15. Complaints

If you have a concern about how we have handled your personal information, contact us and we will look into it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

16. Data breaches

If a data breach occurs that is likely to result in serious harm, we will notify the people affected and the Office of the Australian Information Commissioner as the law requires.

17. Children

QuoteCaptain is a service for businesses and is not directed at children.

18. Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page.

19. Contact us

QuoteCaptain is a product of 1st Line Digital Pty Ltd
ABN: 81 101 196 258
Contact: quotecaptain.com.au/contact